How do I return an item?

Return Request

If a customer purchases an item, the following rules will apply in the case of our RETURN POLICY. * Special Order Products are not subject to return for any reason without prior management approval, * The item the customer wishes to return must not have been used and is in new condition, * Any potential return must be initiated within 45 days from date of purchase and proof of purchase is required from the customer, * Should a return be authorized, the goods *must* be returned in it's original packaging, * Any approved return *MUST *be accompanied by our Return Goods Authorization as forwarded to the customer * Depending on circumstance which will be determined at the time of request, the customer may be liable for restocking charges and/or freight charges * The Vendor/manufactuer's warranty applies in all events as the primary warranty policy. * In the case of an approved return, it will be inspected by the vendor/manufacturer representative as part of the determination process, * If the return request is in a negative form, the customer will be given contact information so he is able to continue his return request through arbitration.